TERMS & Conditions
The terms and conditions below apply to all coaching and mentoring services provided by Rachel Dymond (“the coach”) & associates, to any individual or organisation (“the client”) and constitute the contract for the service to be provided by Space to Talk for the client. The term ‘coaching’ as used here covers life & personal coaching, executive coaching and career/redundancy coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.
When you are working with Space to Talk I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by myself, Rachel Dymond & associates, as well as information on this website are in order to support you to move forward into a greater sense of purpose, clarity & well-being. Coaching is not a substitute for professional mental health care or medical care.
Coaching Disclaimer
In committing to coaching with Space to Talk, you acknowledge the following:
You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.
You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.
You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.
Data Protection & Confidentiality
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Waiver
You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach resulting from the coaching relationship outlined in this agreement.
Terms & Conditions
The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. The frequency of coaching sessions will be recommended based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
Where no specific number is agreed, sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), Rachel agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Rachel at hello@spacetotalk.live to discuss any concerns. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Format of Sessions
Sessions are carried out online by Zoom or Teams, face-to-face or by phone as agreed at the introductory consultation.
Each session can be pre-booked by the client on the appointment booking platform on www.spacetotalk.live and paid for at the time of booking.
Session Fees
Current fees are stipulated on the website and made clear at the time of booking. Rachel reserves the right to change these from time to time & all clients will receive prior notification. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be registered on the online agenda maintained on the website. Rachel agrees to maintain availability to match that presented by the website, and to honour the sessions booked through the online bookings platform.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Payment Terms
Fees can be paid online by debit or credit card, or by PayPal, using the “Stripe” payments gateway linked to the bookings platform. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.
Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail..
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received in advance of a coaching session, Space to Talk are not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Between Sessions
Client tasks or exercises may be assigned between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in achieving desired business or personal outcomes.
The client may contact Rachel between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. The client will always be advised in advance if the nature of their contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Rachel may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Rachel can decide to terminate the service to the client. In such a circumstance the client will be given reasonable notice of termination where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Responsibilities
Space to Talk commits to providing a professional, and ethical coaching business working in partnership to support the client to achieve their agreed outcomes. However, the client has sole responsibility for taking important decisions in their life or business. Space to Talk has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve improvement in quality of personal life, career or business, or to achieve their desired outcomes or goals.
Governing Law
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.